Help Center
How can we help you?
Popular: inventory pools · custom orders · API key · delivery fee
Browse by category
Getting Started
Create your account, claim your subdomain, choose a plan, and publish your first storefront.
8 articles
Storefront Setup
Configure your theme, brand colours, logo, navigation, and domain settings.
11 articles
Orders & Inventory
Manage standard orders, set up base-consumption ingredient pools, and handle stock reservations.
14 articles
Custom Requests
Receive bespoke briefs, issue quotes, negotiate via live chat, and collect payment securely.
9 articles
Billing & Plans
Understand your subscription, upgrade or downgrade, manage invoices, and connect payment processors.
7 articles
Developer & API
API authentication, theme submission, the SDK and CLI, webhooks, and the developer portal.
16 articles
Troubleshooting
Diagnose and fix common issues — payment failures, inventory sync errors, delivery miscalculations, and more.
10 articles
Popular articles
View all →
Getting StartedHow to create your Spots account and claim your subdomain
OrdersSetting up base-consumption ingredient pools for your products
Custom RequestsHow to enable the custom order module and receive your first brief
Custom RequestsSending a quote and collecting payment via a tokenised link
OrdersHow distance-based delivery fees are calculated
StorefrontInstalling a new theme from the marketplace
BillingConnecting Paystack or Stripe to your storefront
DeveloperGenerating your API key and authenticating your first request
DeveloperSubmitting a theme to the marketplace: the full walkthrough
TroubleshootingPayment failed at checkout — what to check first
TroubleshootingInventory showing incorrect available quantities
BillingUnderstanding platform transaction fees by plan